HOW DOES REFURBISHED COMPARE TO NEW & USED?
Refurbished vs. New
New devices usually come directly from a factory’s production line to the store, and then to consumers. Many new devices often come with exclusive accessories and have a manufacturer’s warranty. In comparison, refurbished devices are not exactly new but may have new components due to a repair. Refurbished devices typically are inspected by professional technicians who work for a certified refurbished retailer. These technicians ensure that these refurbished devices are within a reasonable life-span in order to be repaired and recirculated into society. If the device checks out, then the technicians usually repair the damaged area of the device ensuring it works properly and then resales the device to consumers. Oh, did we fail to mention that refurbished devices come with warranties as well!
Refurbished vs. Used
Used devices from Plug are typically sourced directly from a customer and very seldom do they ever come from a certified retailer who can be trusted despite being sold on trusted platforms. Used devices tend to always come with wear and tear whether it may be cosmetic issues or default issues with the device’s batteries. Although used is typically cheaper, used is can come with undocumented issues and is in most cases are never backed with a warranty in case the device is defective. In comparison, refurbished devices tend to be a bit more expensive but consumers can always typically expect to receive some sort of warranty when buying refurbished. Customers tend to buy refurbished over used solely due to the fact that refurbished devices can be purchased from certified vendors who can reassure the customer that the device has been repaired. Even in cases that used devices have been repaired, the repairmen who perform the job aren't certified nor licensed to do so, hence lacking warranty.
WHO PERFORMED THE REFURBISHMENT?
Would you be okay with purchasing a device that has been refurbished by an individual who relies on Youtube in order to repair your phone? Or would you rather know that the device in which you’re purchasing has been repaired by someone who’s experienced with multiple years of practice repairing your device? At plug, we make sure that our customers are backed by 15 certified electronics technicians! All of our technicians have a minimum of 3 years’ in-field experience along with being required to pass our company’s training course which preps them for real-life everyday electronic issues. Not only are plug technicians certified, but the company also requires all devices to pass the 90-point diagnostics test that they run on all company devices.
IS THIS DEVICE COVERED UNDER WARRANTY? WHAT’S THE RETURN POLICY?
BEWARE!!! All refurbished devices DO NOT come with a guaranteed warranty! However, here at plug, we believe in establishing a relationship with our consumers prior to the purchase. If the customer doesn’t believe in the company, then they won’t believe in the products in which they sell! That’s why we make sure to go above and beyond, offering not only a 90-day warranty, but also offering our customers a 1-year warranty when they purchase any product directly from our website. If that doesn’t prove we care, try our 30-day buyer’s remorse option which simply promises our customers that if they don’ like their device in the first 30-days that they can return it for a full refund. We don’t just stop there, we are known for making exceptions for customers who may have an expired warranty but have minor issues. Don’t believe us, check out our reviews, and take a look for yourself!
WHAT CONDITION DOES THIS DEVICE COME IN?
Our devices come in three different categories:
Like New
(TOP TIER! This grade represents a mint condition phone)
Minor Imperfections
(The second grade for devices, represents a good condition phone)
